FAQs

FREQUENTLY ASKED QUESTIONS INTERNATIONAL

For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email info@kandibali.com or chat our customer service (Whatsapp) +6281371900828

 

ORDERING

What payment methods do you accept?

Pay Pal
Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.


Payment Security
All transactions submitted to use are encrypted. K and I Bali is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

 

How do I check the order status?
You can check your order status with the Tracking Number we will send you by e-mail.

 

I found an item I would like to purchase however my size is not showing up
Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can send us an email with the size you required and our Department will look into the availability of the item for you.

 

I have ordered the wrong item/size by mistake. Can I edit my order?
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item please contact our customer service team with your request.

 

Are there any brand restrictions on discounts?
Yes, due to the manufacturer's request, we are not allowed to use code matching and coupons on K&I or Kaleidoscope brands.

 

SHIPPING & CUSTOMS

How can I track my package?

Our standard shipping is 5-10 day Airmail, this will be confirmed by email. A tracking number will be provided once your package is shipped from our warehouse.


Can you promise there will be no custom or duties when the package arrives?
All international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes charged when using standard shipping. If you have other questions regarding duties and taxes in your country, please contact your local customs office.


Based on past experience, what price range of an order will it lessen the chance to be taxed?
Customs policies vary by country, While in some countries packages with a higher value are more likely to incur fees, we are not able to confirm at what value. If you have questions regarding duties and taxes in your country, please contact your local customs office.


What can K and I do if the package is lost?
Packages are rarely lost. However, if a parcel does not arrive please send us an email: info@kandibali.com with your Order Number.

 

RETURNS
What do I need to include with my return?
We only ask that you include a copy of your invoice inside the return package along with the item(s) you're returning (unworn, with original tags).

What steps do I need to take to do an exchange?
It is strongly recommended that you contact our customer service team (Whatsapp) +6281371900828 or info@kandibali.com to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available, as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.